Customer support is what sets one casino apart from another. A well trained staff that can answer most questions is a feature of this service that most casinos can make happen with a little effort on their part. The service should be available by all three of these methods to be rated as a top service. A player can contact this service through the phone, email and the best method is by Live Chat. Most questions should be answered with little to no delay.
Questions about credit card deposits are almost a standard question for US players as the casinos may or may not be able to process the players card deposit. This is a constant source of irritation for players as the law in the US is not applied in a consistent manner.
Another common use of the support service is find out about withdrawals and how and when they will be figured up and sent out. Each casino has its own withdrawal rules and there is no common set of rules except that they all are different. One of the basic questions that the support people have to answer is how is the bonus money on deposits handled. What are the play through requirements and are all games on the site worth the same as to play through rules.
Incorrect withdrawal amounts or an error in a deposit are serious concerns that need to get immediate and accurate answers. Players will tolerate many things but errors in the handling of their money is not one of the tolerated errors or mistakes.
Asking questions about games or bad behavior by a competitor in a poker game should be handled expeditiously, and with a true sense of what is wrong and right. Game answers need to be accurate and not educated guesses. Resolving player bad behavior may need to be handled with a waring and then if it continues kicking the offending player off the site permanently. The Internet allows a lot of jerks the immunity to be truly obnoxious and a site that tolerates these actions is going to lose civil players. Without a doubt the live casino would never tolerate what is seen on the Internet in poker games. A player is civil in a live casino or they are kicked out for a week or permanently. This makes for a civil game that is free from trash talk or berating of another players play. The result is a far more pleasurable game.
